Terms and Conditions of Sale

General Terms and Conditions of Sale (GTCS)

Preliminary article

The online shop www.le-liadou.com (hereinafter the "Site") is an e-commerce website accessible via the Internet and open to any user of this network (hereinafter the "Internet User"). It is published by the company LE LIADOU DU VALLON, 17 quai du Cruou, 12330 Marcillac-Vallon, a SARL with share capital of €10,000 (RCS Rodez 823 507 520 / APE 2571Z / SIRET 823 507 520 00042 / intra-community VAT number: FR84823507520).

Committed to meeting its customers' expectations ever more effectively, the company LE LIADOU DU VALLON has set up an online shop, www.le-liadou.com, offering for sale the products of its brand as well as any related accessories (sheaths, pouches, sharpening stones...). The list of items of the registered trademark LE LIADOU DU VALLON ® offered for sale online can be consulted on the website www.le-liadou.com.

Please note that orders placed on the site www.le-liadou.com are reserved for private consumers. The purchase of one or more of our products by a professional cannot be made on the site www.le-liadou.com and requires prior contact with our sales department by email: contact@le-liadou.com, by telephone: + 33 (0)5 65 67 15 12 (standard call rate), or by post to: LE LIADOU DU VALLON, 17 quai du Cruou, 12330 MARCILLAC-VALLON.

These general terms and conditions of sale are reserved exclusively for consumers, within the meaning given by law and case law, acting solely on their own behalf.

In accordance with articles L 111-1 and L 113-3 of the French Consumer Code, the essential characteristics and prices of our products are available on the online shop www.le-liadou.com.

In addition, the customer receives the information provided for in articles L 121-18 and L 121-19 of the French Consumer Code, before and after the conclusion of the sale, in particular through these general terms and conditions of sale, which the customer declares having read before validating their order and which are accessible from the online shop www.le-liadou.com.

The photos of items for sale on the site www.le-liadou.com are not contractually binding and may vary slightly from the items themselves.

The company LE LIADOU DU VALLON reserves the right to modify these general terms and conditions of sale at any time by publishing a new version on the site. The applicable general terms and conditions of sale are those in force on the date the order is placed.

Article 1 – Scope

These general terms and conditions of sale apply to all sales of LE LIADOU DU VALLON ® items concluded via the online shop accessible from the website www.le-liadou.com for delivery in France & the French overseas departments and territories (DOM-TOM), as well as in most countries, with the exception of those whose regulations prohibit the import of items such as those sold by the company LE LIADOU DU VALLON.

As this is an electronic (Internet) sale, the customer declares having read these general terms and conditions of sale before placing their order. Validation of the order therefore constitutes acceptance, without restriction or reservation, of these general terms and conditions of sale.

For any further information, the customer may contact the sales department of the company LE LIADOU DU VALLON by email: contact@le-liadou.com and/or by telephone + 33 (0)5 65 67 15 12 (standard call rate), or by post to: LE LIADOU DU VALLON, 17 quai du Cruou, 12330 MARCILLAC-VALLON.

Article 2 – Seller identification

LE LIADOU DU VALLON
17 quai du Cruou
12330 Marcillac-Vallon
SARL with share capital of €10,000
Tel.: + 33 (0)5 65 67 15 12
RCS Rodez 823 507 520
APE 2571Z
SIRET 823 507 520 00042
Intra-community VAT number: FR84823507520

Article 3 - Item prices and validity conditions

The prices of products sold on the site www.le-liadou.com are shown per item and reference and include all taxes (VAT included). When the order is validated, the price to be paid by the customer is all-inclusive, i.e. the sum of the VAT-inclusive prices of the items in the order plus any delivery costs. Telecommunication costs inherent in accessing the site remain the customer's responsibility.

The validity period of our product and price offers is determined by the updating of the site when our collections or promotions are released, and they remain applicable for as long as we keep them accessible.

Article 4 - Ordering items / Steps to conclude the sale

Enter the address www.le-liadou.com.
Follow the instructions on the site.
Follow the instructions required to validate the order.
Complete the order form, filling in the mandatory fields so that your selection can be taken into account. In the event of prolonged inactivity during the session, the selection of items chosen before this inactivity may no longer be guaranteed. The customer will then be invited to restart their product selection from the beginning.
Check the details of your order, and identify and correct any errors made when entering information.
Validate the order, the total price and the all-inclusive price by clicking on the Validate button.
Follow the instructions of our banking partner's secure online payment server to pay for your order on www.le-liadou.com. Your bank account is debited with the all-inclusive price, including the total price of the items shipped and any delivery costs.
You receive an electronic acknowledgement of receipt confirming your order or, where applicable, refusing to accept your order. Given the handcrafted manufacturing, the number of references and the variety of materials, it is possible that, despite our constant efforts, some time may be needed to complete the order. In this case, our order confirmation will indicate the time required to process your order properly.
You receive an electronic shipping confirmation for your order.
You receive your parcel at the delivery address you provided when ordering.

When placing and validating the order, and when providing their personal data, bank card number and the related confidential data, the Customer undertakes to comply with these contractual terms pursuant to article 1316-1 of the French Civil Code.

In accordance with the provisions of article L.122 1 of the French Consumer Code, the company LE LIADOU DU VALLON shall be entitled to refuse any abnormal order, any order placed in bad faith or for any other legitimate reason. In addition, the company LE LIADOU DU VALLON shall be entitled to refuse any order from a customer with whom there is a dispute concerning the payment of a previous order.

For any further information relating to an order, please contact our sales department by email: contact@le-liadou.com.

Article 5 - Payment terms - Secure payment

The customer's purchases are paid for by bank card (Carte Bleue, Visa, American Express and MasterCard cards are accepted, as well as payments via PAYPAL).

As the order is only validated if the product(s) are available within the agreed time frame, the transaction will be debited immediately from the customer's bank card after verification of the card details, upon receipt of debit authorisation from the company that issued the bank card used by the customer.

In accordance with the provisions of article L 132-2 of the French Monetary and Financial Code, a commitment to pay given by means of a payment card is irrevocable. By providing their bank card number and the information mentioned below to the secure payment system via PAYPAL (including for payments made by bank card) (none of the customer's banking information is collected by LE LIADOU DU VALLON), the customer authorises the company LE LIADOU DU VALLON to debit their bank card with the total VAT-inclusive amount of their order (including any delivery costs).

To this end, the customer confirms that they are the holder of the bank card to be debited and that the name on this bank card is their own, and then provides, in a secure environment on the website of our secure online payment partner, the sixteen-digit number and expiry date shown on the front of their bank card, as well as, where applicable, the visual cryptogram numbers shown on the back of their bank card.

In the event that, for whatever reason, it proves impossible to debit the sums owed by the customer, the sale shall be immediately and automatically cancelled and the electronic purchasing process terminated.

Only our banking partner, through its secure area, has knowledge of the customer's banking information. This information does not pass through the site www.le-liadou.com in any way.

Article 6 - Shipping and delivery

Our deliveries are made via DHL home delivery to the address specified by the Customer when ordering. The parcel is handed to the Customer or to the recipient named when the order was placed.

It is the customer's responsibility to check shipments upon receipt and to make any reservations and claims that appear justified, or even to refuse the parcel if it may have been opened or shows obvious signs of damage. Such reservations and claims must be sent to the carrier by registered letter with acknowledgement of receipt within 3 working days, excluding public holidays, following delivery of the products; a copy must be sent immediately to the company LE LIADOU DU VALLON. Failure to make a claim within this period shall extinguish any action against the carrier in accordance with the provisions of article L 133-3 of the French Commercial Code.

The customer must ensure that the items delivered correspond to their order. If the items delivered do not conform in nature or quality to the specifications indicated on the delivery note, the customer must inform the sales department of the company LE LIADOU DU VALLON by email: contact@le-liadou.com or by post (17 quai du Cruou, 12330 MARCILLAC-VALLON) and return the items to the address indicated, under the conditions set out in article 7.

Delivery costs and times vary according to the country of destination and the delivery service chosen. Shipments are made from Tuesday to Friday, before 14:00.

Delivery is free for any order from €250.

Delivery within 24/48 hours maximum

Your Liadou is shipped by DHL from Tuesday to Friday for delivery within 24/48 hours maximum (mainland France) to your home (€9.90). Delivery is free for any order from €250. You can choose a pickup point or keep home delivery: when your order is shipped, you will receive a message from DHL.

. Mainland FRANCE: 24/48 hours maximum (DHL Express Domestic)

. home delivery: €9.90

. EUROPE Zone 1: 24/48 hours maximum (DHL Express Economy Select)

. home delivery: €9.90

Countries: Germany, Belgium, Luxembourg, the Netherlands, Spain and Italy.

. EUROPE Zone 2: 48/72 hours maximum

. home delivery: €19.90

Countries: Great Britain, Austria, Denmark, Portugal, Poland, Czech Republic, Finland, Sweden, Greece, Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Slovakia, Slovenia, Malta, Romania, Cyprus, Albania, Andorra, Norway, Liechtenstein, Switzerland, Bosnia, Serbia, Turkey, Gibraltar and Macedonia.

. EUROPE Zone 3: 72 hours maximum

. home delivery: €39.90

Countries: Iceland, Ukraine, Belarus and Moldova.

. REST OF THE WORLD: 4 to 5 days in authorised countries (DHL Express Worldwide)

. home delivery: €39.90

. DOM & TOM (French overseas territories): 72 hours maximum

. home delivery: €39.90

Guadeloupe, French Guiana, Réunion, Martinique, Mayotte, Saint-Pierre-et-Miquelon, New Caledonia, French Polynesia, French Southern and Antarctic Lands, Wallis and Futuna.

Shipments are usually made from Tuesday to Friday.

When a parcel is shipped to the address provided by the customer when ordering, the customer receives an electronic shipping confirmation from the site www.le-liadou.com showing the tracking number of their parcel.

The customer can follow the progress of their order in their secure personal area, accessible on the carrier's website with their parcel tracking number.

Article 7 - Satisfied or refunded / Returning a product

The company LE LIADOU DU VALLON intends that those of its customers who are not satisfied with the items ordered may exercise the right of withdrawal provided for by article L.121-1 of the French Consumer Code under the best possible conditions.

The customer may therefore return the items delivered within 14 days of the delivery date, in their original packaging, complete (accessories, certificates, packaging…), new, unused and accompanied by a copy of the delivery note and the withdrawal form, to the following address:

SARL LE LIADOU DU VALLON
Sales department
17 quai du Cruou, 12330 MARCILLAC-VALLON
Tel.: + 33 (0)5 65 67 15 12

After this 14-day period, no returns will be accepted.

It is the customer's responsibility to keep proof of this return, which means that items must be returned by registered post or by any other means providing a definite date, with the costs and risks of return remaining the customer's responsibility.

Products personalised by engraving, or damaged, spoiled, incomplete, used or soiled by the Customer, will be neither taken back nor refunded. Products returned in this condition remain at the Customer's disposal on the premises of the company LE LIADOU DU VALLON in Marcillac-Vallon. In the event of abnormal returns (incomplete product or damaged original packaging), the company LE LIADOU DU VALLON reserves the right to refuse a subsequent order from the Customer.

If the goods are returned in due form by the Customer and under the conditions mentioned above, and once the goods have been received, checked and accepted by our departments, the company LE LIADOU DU VALLON will refund the returned items at the invoiced price (including delivery costs), according to the method of payment for the items, by crediting the customer's bank account corresponding to the bank card used for payment within 30 days of receipt of the returned items by the company LE LIADOU DU VALLON.

When several items ordered on the site www.le-liadou.com have been shipped together (in a single parcel) and the customer decides, during the cooling-off period, to return all of them, the outbound delivery costs will be refunded. However, if only some of the items ordered and shipped together are returned during the cooling-off period, the outbound delivery costs will remain payable by the customer.

It is specified that the right of withdrawal remains for the exclusive benefit of the Customer and may under no circumstances be exercised by a third party.

Article 8 - Warranty and liability

Products sold on the site www.le-liadou.com are subject to the legal warranty conditions provided for by articles L 211-4, L 211-5 and L 211-12 of the French Consumer Code and by articles 1641 and 1648 of the French Civil Code:

Article 1641 of the Civil Code: The seller is bound by the warranty for hidden defects in the item sold which make it unfit for its intended use, or which reduce this use to such an extent that the buyer would not have acquired it, or would only have paid a lower price for it, had they known of them.

Article 1648 of the Civil Code: An action arising from latent defects must be brought by the buyer within two years of discovery of the defect. In the case provided for by article 1642-1, the action must be brought, on pain of foreclosure, within one year of the date on which the seller may be released from liability for apparent defects.

Article L211-4 of the Consumer Code: The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation, where the latter was made the seller's responsibility by the contract or was carried out under the seller's responsibility.

Article L211-5 of the Consumer Code: To conform to the contract, the goods must:

1.1. Be fit for the use normally expected of similar goods and, where applicable:

1.2. Have the characteristics agreed upon by the parties or be fit for any special purpose sought by the buyer, made known to the seller and accepted by the seller.

Article L211-12 of the Consumer Code: Any action resulting from a lack of conformity is time-barred two years after delivery of the goods.

The company LE LIADOU DU VALLON cannot be held liable:

1.1. in the event of a failure to fulfil contractual obligations due to unforeseeable circumstances or force majeure;

1.2. in the event of non-substantial differences between the photos, texts and illustrations of the items on our site and the items delivered.

Article 9 - Complaints

For any information, complaint or question relating to the distance selling conditions established by the company LE LIADOU DU VALLON, customers should write to the address below or by email: contact@le-liadou.com, quoting in both cases the order reference and date.

SARL LE LIADOU DU VALLON
Sales department
17 quai du Cruou, 12330 MARCILLAC-VALLON.
Tel.: + 33 (0)5 65 67 15 12

Article 10 - Data confidentiality

The company LE LIADOU DU VALLON manages an electronic file containing certain personal data relating to its customers. When any new customer places an order on the site www.le-liadou.com, this database is enriched with information concerning them, which will subsequently make it possible to better meet their expectations and to facilitate the assistance services provided by the sales department of the company LE LIADOU DU VALLON.

This database has been declared in accordance with the requirements of the French law on data processing, files and freedoms of 6 January 1978, as amended by the law of 6 August 2004, under number 1372752.

Should the customer agree to provide individual personal data, they would then have the individual right of access, withdrawal and rectification provided for by law and may, in this respect, have information concerning them that is no longer relevant deleted, by making a written request to the company LE LIADOU DU VALLON at the following address: LE LIADOU DU VALLON, 17 quai du Cruou, 12330 MARCILLAC-VALLON, Tel.: 33 (0)5 65 67 15 12 or by email to: contact@le-liadou.com.

Depending on the choices made when creating or consulting their account on the site www.le-liadou.com, customers may choose whether they wish to receive offers or newsletters from the company LE LIADOU DU VALLON.

Article 11 - Intellectual property rights

The LE LIADOU DU VALLON ® trademark, as well as all figurative or non-figurative trademarks and, more generally, all other trademarks, illustrations, images and logos appearing on products, accessories or packaging bearing the LE LIADOU DU VALLON ® mark, whether registered or not, are and shall remain the exclusive property of the company LE LIADOU DU VALLON. Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior consent of the company LE LIADOU DU VALLON is strictly prohibited. The same applies to any combination or conjunction with any other trademark, symbol, logo and, more generally, any distinctive sign intended to form a composite logo. The same shall apply to any copyright, design, model or patent that is the property of the company LE LIADOU DU VALLON.

Article 12 - Force majeure

The performance by the company LE LIADOU DU VALLON of all or part of its obligations shall be suspended in the event of unforeseeable circumstances or force majeure that would hinder or delay their performance. These include, in particular and without limitation, war, riots, insurrection, social unrest, strikes of any kind and supply problems affecting the company LE LIADOU DU VALLON.

The company LE LIADOU DU VALLON will inform the customer of any such unforeseeable circumstance or force majeure within seven days of its occurrence. Should this suspension continue beyond a period of fifteen days, the customer would then be entitled to cancel the order in progress, and a refund would then be made under the conditions set out in article 7 of these general terms and conditions of sale.

Article 13. Disputes - Applicable law

These general terms and conditions of sale are governed by French law. In the event of any difficulty arising in connection with the order or delivery of LE LIADOU DU VALLON products, the customer may, before taking any legal action, seek an amicable solution, in particular with the help of a consumer association or any other adviser of their choice. Any dispute that may arise from the interpretation or performance of these general terms and conditions of sale and their consequences shall be subject to the exclusive jurisdiction of the French courts.