Terms of Sales
General Terms and Conditions of Sale (GTC)
The online sales site www.le-liadou.com (hereinafter referred to as the “Site”) is an e-commerce site accessible via the Internet network, open to any user of this network (hereinafter referred to as “Internet user”). It is published by the company LE LIADOU DU VALLON, 17 quai du Cruou, 12330 Marcillac-Vallon, SARL with a capital of €10,000 (RCS Rodez 823 507 520 / APE 2571Z / SIRET 823 507 520 00042 / intra-community VAT: FR84823507520).
Anxious to always better meet the expectations of its customers, the company LE LIADOU DU VALLON wanted to set up an online sales site www.le-liadou.com offering for sale the products of its brand as well as any associated accessories (scabbards, cases, sharpening stones, etc.). The list of articles of the registered trademark LE LIADOU DU VALLON ® offered for sale online can be consulted on the website www.le-liadou.com.
It is specified that orders placed on the site www.le-liadou.com are reserved for individual consumers. The purchase of one or more of our product(s) by a professional cannot be made on the site www.le-liadou.com and requires prior contact with our sales department by email: email@example.com or by phone: + 33 (0)5 65 67 15 12 (normal call cost), or by post to: LE LIADOU DU VALLON, 17 quai du Cruou , 12330 MARCILLAC-VALLON.
These general conditions of sale are reserved for consumers only, within the meaning of the law and case law, acting exclusively for their own account.
In accordance with Articles L 111-1 and L 113-3 of the Consumer Code, the essential characteristics and prices of our products are available on the online sales site www.le-liadou.com.
In addition, the customer receives the information provided for in Articles L 121-18 and L 121-19 of the Consumer Code, before and after the conclusion of the sale and in particular by these general conditions of sale of which he declares to have read before the validation of his order and to which he has access from the online sales site www.le-liadou.com.
The photos of the items for sale on the www.le-liadou.com site have no contractual value and may vary slightly from the items themselves.
LE LIADOU DU VALLON reserves the right to modify these general conditions of sale at any time by publishing a new version on the site. The general conditions of sale are those in force on the date the order is placed.
Article 1 – Scope
These general conditions of sale are applicable to all sales of LE LIADOU DU VALLON ® items concluded via the online sales site accessible from the website www.le-liadou.com for delivery in France & DOM-TOM as well as in most countries with the exception of those whose regulations prohibit the importation of items such as those marketed by the company LE LIADOU DU VALLON.
With regard to electronic sales (Internet), the customer declares to have read these general conditions of sale before placing his order. The validation of his order therefore implies acceptance without restriction or reservation of these general conditions of sale.
For any additional information, the customer can contact the sales department of LE LIADOU DU VALLON by email: firstname.lastname@example.org and/or by phone + 33 (0)5 65 67 15 12 (normal call cost), or by post to: LE LIADOU DU VALLON, 17 quai du Cruou, 12330 MARCILLAC-VALLON
Article 2 – Identification of the seller
LE LIADOU DU VALLON
17 quai du Cruou
SARL with a capital of €10,000
Tel. : + 33 (0)5 65 67 15 12
RCS Rodez 823 507 520
SIRET 823 507 520 00042
Intra-community VAT: FR84823507520
Article 3 - Price of items and conditions of validity
The prices of the products sold on the site www.le-liadou.com are indicated by article and reference and include all taxes (TTC) and delivery costs included* except for accessories which, if they are ordered alone are subject to additional delivery charges. At the time of validation of the order, the price to be paid by the customer is all-inclusive, i.e. the sum of the price including tax of the items that make up the order plus any delivery costs. The telecommunications costs inherent in access to the site remain the responsibility of the customer.
The conditions for the period of validity of our product and price offers are determined by the updating of the site when our collections or our promotions are released and remain applicable as long as they remain accessible by us.
* in mainland France and Europe only.
Article 4 - Ordering items / Steps in concluding the sale
- Dial the address www.le-liadou.com.
- Follow the instructions on the site.
- Follow the instructions necessary to validate the order.
- Fill in the order form specifying certain mandatory fields so that your selection can be taken into account. In the event of prolonged inactivity during the connection, it is possible that the selection of the articles chosen before this inactivity is no longer guaranteed. The customer will be prompted to resume their product selection from the start.
- Check the elements of your order, identify and correct any errors made during entry.
- Validate the order, the total price and the all-inclusive price, by clicking on the Validate button.
- Follow the instructions of our banking partner's secure electronic payment server to pay for your order on www.le-liadou.com. Your bank account is debited with the all-inclusive price including the total price of the items shipped and any delivery costs.
- You will receive an electronic acknowledgment of receipt confirming your order or, where applicable, refusing to accept your order. Given the craftsmanship, the number of references and the variety of materials, it is possible that, despite our constant efforts, a delay is necessary to complete the order. In this case, our order confirmation will indicate the time required for the proper processing of your order.
- You will receive a shipping confirmation for your order electronically.
- You receive your package at the delivery address you provided when ordering.
During the establishment and validation of the order, the communication of his personal data, his credit card number, the confidential data relating thereto, the Customer undertakes to comply with these contractual conditions. pursuant to article 1316-1 of the Civil Code.
In accordance with the provisions of Article L.122 1 of the Consumer Code, LE LIADOU DU VALLON shall be entitled to refuse any abnormal order, placed in bad faith or for any other legitimate reason.In addition, the company LE LIADOU DU VALLON will be entitled to refuse any order from a customer with whom there is a dispute relating to the payment of a previous order
For any additional information related to an order, please contact our sales department by email: email@example.com.
Article 5 - Terms of payment - Secure payment
Payment for customer purchases is made by bank card (cards from the Carte Bleue, Visa and MasterCard networks are accepted, payments via PAYPAL).
As the order is only validated if the product(s) are available within the agreed time, the transaction will be immediately debited from the customer's bank card after verification of the latter's data, upon receipt of the debit authorization from the company issuing the bank card used by the customer.
In accordance with the provisions of Article L 132-2 of the Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable. By communicating his bank card number and the information mentioned below to the secure payment system via PAYPAL (including for payments made by credit card) (indeed, none of the customer's bank information is collected by LE LIADOU DU VALLON ), the customer authorizes the company LE LIADOU DU VALLON to debit his bank card for the total amount including tax of his order (possible delivery costs included).
To this end, the customer confirms that he is the holder of the bank card to be debited and that the name appearing on this bank card is his and then communicates in a secure environment on the site of our secure electronic payment partner , the sixteen-digit number and the expiry date, appearing on the front of his bank card, as well as, where applicable, the numbers of the visual cryptogram appearing on the back of his bank card.
In the event that, for any reason whatsoever, the debit of sums owed by the customer proves impossible, the sale made will be immediately resolved as of right and the electronic purchase process cancelled.
Our banking partner Stripe ® is the only one, through its secure space, to have knowledge of the customer's banking information. This information does not pass in any way on the site www.le-liadou.com.
Article 6 - Shipping and delivery
Our deliveries are made by DPD Relay Point, DPD Home or UPS Express to the address specified by the Customer when ordering. The package is delivered by hand to the Customer or to the recipient mentioned when ordering. In case of absence, the Customer or the recipient of the package receives a delivery notice in his mailbox, which allows him to collect his package at the post office or Point Relais mentioned on the notice within ten days. .
It is up to the customer to check the shipments upon receipt and to make any reservations and complaints that appear justified, or even to refuse the package, if it is likely to have been opened or if it bears obvious traces. of deterioration. Said reservations and complaints must be addressed to the services of the carrier by registered letter with acknowledgment of receipt within 3 working days, not including public holidays, following the delivery of the products; a copy will be immediately sent to the company LE LIADOU DU VALLON. Failure to file a complaint within the said deadlines will extinguish any action against the carrier in accordance with the provisions of Article L 133-3 of the Commercial Code.
The customer must ensure that the items delivered to him correspond to his order.In the event that the items delivered do not conform in kind or in quality to the specifications indicated in the delivery note, the customer must inform the sales department of the company LE LIADOU DU VALLON by e-mail: contact@le- liadoucom or by mail (17 quai du Cruou, 12330 MARCILLAC-VALLON) and return the items to the address indicated under the conditions provided for in article 7.
Delivery costs and times vary depending on the country of destination and the delivery service chosen.
Any order including at least one knife (excluding orders for accessories only) and deliverable in mainland France, Germany, Belgium, Luxembourg, or the Netherlands, is subject to
. Europe zone 1 : delivery in 72 hours
Any order for a knife Le Liadou du Vallon ® is sent to you within 72 hours maximum by DPD at home (purchase of a single accessory, case, whetstone: delivery costs 9.90€ incl. tax)
European countries in zone 1: Germany, Belgium, Luxembourg, Netherlands.
Europe zone 2 : delivery in 72 hours maximum (via DPD at home) 19.90€ incl. tax.
European countries in zone 2: Andorra, Austria, Croatia, Czech Republic, Denmark, Estonia, Hungary, Ireland, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Europe zone 3 : delivery in 72 hours maximum (via DPD at home) 39.90€ incl. tax.
European countries in zone 3: Bosnia, Bulgaria, Finland, Greece, Norway, Romania, Serbia, Ukrain
France Overseas : delivery at the price of €39.90 incl. tax in 72 hours maximum ( via UPS Express ):
Guadeloupe, French Guiana, La Réunion, Martinique, Mayotte, Saint-Pierre-et-Miquelon, New Caledonia, French Polynesia, French Southern and Antarctic Lands, Wallis and Futuna.
USA : delivery at the price of 39.90€ including tax in 72 hours maximum ( via UPS Express )
Other Countries : delivery at the price of €39.90 incl. tax in 2 days maximum (via UPS Express )
Deliveries are usually Monday to Friday.
When a package is sent to the address indicated by the customer when ordering, the latter receives it electronically from the www.le-liadou site.com a shipping confirmation on which is indicated the tracking number of his package
The customer can follow the progress of the processing of his order in his secure personal space accessible on the site www.le-liadou.com or by going to the carrier's site, provided with his tracking number of packages.
Article 7 - Satisfied or refunded / Return of a product
The company LE LIADOU DU VALLON intends that those of its customers who are not satisfied with the items ordered can exercise the right of withdrawal provided for in article L.121-1 of the Consumer Code under the best conditions.
Thus, the customer may return the items delivered within 14 days of the delivery date, in their original packaging, complete (accessories, certificates, packaging, etc.), new, unused, and accompanied by a copy of the delivery note, to the following address:
SARL LE LIADOU DU VALLON
17 quai du Cruou, 12330 MARCILLAC-VALLON
Tel. : + 33 (0)5 65 67 15 12
A form simplifying the exercise of your right of withdrawal, and to be returned to us by post or by email (to firstname.lastname@example.org) is available online here.
After this 14-day period, no returns will be accepted.
It will be up to the customer to provide proof of this return, which assumes that the items must be returned by registered mail, or by any other means giving a certain date, the costs and risks of return remaining the responsibility of the customer. .
Products personalized by engraving, damaged, damaged, incomplete, used or soiled by the Customer are neither taken back nor refunded. Products returned in this condition remain available to the Customer at the premises of LE LIADOU DU VALLON in Marcillac-Vallon. In the event of abnormal returns (incomplete product or with damaged original packaging), the company LE LIADOU DU VALLON reserves the right to refuse a subsequent order from the Customer.
If the return of goods is carried out in good and due form by the Customer and according to the conditions mentioned above, and once the goods have been received, checked and accepted by our services, the company LE LIADOU DU VALLON will reimburse the items returned at the invoice price (delivery costs included), depending on the method of payment for the items, by crediting the customer's bank account corresponding to the credit card used for payment within 30 days of receipt, by the company LE LIADOU DU VALLON, returned items.
When several items ordered on the www.le-liadou.com site have been sent at once (by single package) and the customer decides, during the reflection period, to return them in full, the outward delivery will be reimbursed. On the other hand, if only part of the items ordered and shipped at one time is returned during the reflection period, the outward delivery costs will remain at his expense.
It is specified that in the right of withdrawal remains for the exclusive benefit of the Customer and can in no case be exercised by a third person.
Article 8 - Guarantee and liability
The products sold on the site www.le-liadou.com are subject to the conditions of legal guarantees provided for by articles L 211-4, L 211-5 and L 211-12 of the Consumer Code as well as by articles 1641 and 1648 of the Civil Code:
Article 1641 Civil Code: The seller is bound by the guarantee on account of hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer does not would not have acquired, or would have given only a lesser price, if he had known them
Article 1648 of the Civil Code: Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. In the case provided for by article 1642-1, the action must be brought, on pain of foreclosure, within one year following the date on which the seller can be discharged from apparent defects.
Article L211-4 of the Consumer Code: The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility.
Article L211-5 of the Consumer Code: To comply with the contract, the goods must:
1.1. Be specific to the use usually expected of a similar good and, where applicable:
1.2. Present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, made known to the seller and accepted by the latter.
Article L211-12 of the Consumer Code: The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
LE LIADOU DU VALLON cannot be held liable:
1.1. in the event of a breach of contractual obligations due to a fortuitous event or a case of force majeure;
1.2. in the event of non-substantial differences between the photos, texts and illustrations of the articles on our site and the articles delivered.
Article 9 - Complaints
For any information, complaint or question relating to the conditions of distance selling put in place by the company LE LIADOU DU VALLON, customers should contact the address below or by e-mail: contact@le -liadou.com, recalling in both cases the reference and the date of the order.
SARL LE LIADOU DU VALLON
17 quai du Cruou, 12330 MARCILLAC-VALLON.
Tel. : + 33 (0)5 65 67 15 12
Article 10 - Data confidentiality
LE LIADOU DU VALLON manages an electronic file which lists certain personal data relating to its customers. When an order is placed on the site www.le-liadou.com by any new customer, this database is enriched by means of information concerning him, which will subsequently make it possible to better meet his expectations and facilitate the assistance services provided by the sales department of LE LIADOU DU VALLON.
This database has been the subject of a declaration, in accordance with the prescriptions required by the law relating to data processing, files and freedoms of January 6, 1978, modified by the law of August 6, 2004 under the number 1372752.
In the event that the customer consents to communicate individual personal data, he would then have the individual right of access, withdrawal and rectification provided for by law and may in this respect have the information concerning him deleted. which would no longer be relevant, by making the request in writing to the company LE LIADOU DU VALLON, at the following address: LE LIADOU DU VALLON, 17 quai du Cruou, 12330 MARCILLAC-VALLON, Tel: 33 (0)5 65 67 15 12 or by email at: email@example.com.
Depending on the choices made when creating or consulting their account on the www.le-liadou.com website, customers will be able to choose whether they wish to receive offers or newsletters from LE LIADOU DU VALLON.
Article 11 - Intellectual property rights
The LE LIADOU DU VALLON ® brand as well as all figurative or non-figurative brands and more generally all other brands, illustrations, images and logos appearing on the products, accessories or packaging marked LE LIADOU DU VALLON ®, that they are registered or not, are and will remain the exclusive property of the company LE LIADOU DU VALLON. Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for any reason and on any medium whatsoever, without the express and prior agreement of the company LE LIADOU DU VALLON is strictly prohibited. The same applies to any combination or conjunction with any other brand, symbol, logotype and more generally any distinctive sign intended to form a composite logo. The same will apply to all copyrights, designs and models, patents which are the property of the company LE LIADOU DU VALLON.
Article 12 - Force majeure
The performance by LE LIADOU DU VALLON of all or part of its obligations will be suspended in the event of the occurrence of a fortuitous event or force majeure which would hinder or delay its performance. Are considered as such, in particular, without this list being exhaustive, war, riots, insurrection, social unrest, strikes of any kind and supply problems of the company LE LIADOU DU VALLON.
LE LIADOU DU VALLON will inform the customer of such a fortuitous event or force majeure within seven days of its occurrence. In the event that this suspension continues beyond a period of fifteen days, the customer would then have the possibility of canceling the order in progress, and it would then be reimbursed under the conditions set out in article 7 hereof. general conditions of sale.
Article 13. Disputes - Applicable law
These general conditions of sale are subject to French law. In the event of difficulty arising when ordering or delivering LE LIADOU DU VALLON products, the customer will have the possibility, before any legal action, to seek an amicable solution, in particular with the help of an association. of consumers or any other counsel of his choice. Any dispute that may arise from the interpretation or execution of these general conditions of sale and its consequences will be subject to the exclusive jurisdiction of the French courts..